Our floors should only be stored and installed in climate-controlled areas that are protected from abnormal changes in temperature or moisture.

Subfloors must be even, clean, dry, crack-free and made from suitable materials.
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Installing our product on an inadequately prepped subfloor will damage the floor and void the warranty.

Ask us for recommendations on how to properly glue down your  planks for better longevity and increased performance.

We offer specially formulated European flooring glues which are easy to work with and easier to clean up than urethane glues.

If you have questions about the product once it has arrived onsite, do not continue with installation.

Please contact us and we will help resolve the issue.